Trowers & Hamlins

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Travel and insurance

Travel and insurance

Our lawyers represent a variety of clients, both corporate and individual, including insurers, underwriters, claims handlers and legal expenses insurers. Our expertise is recognised by several high-profile insurers for whom we act as panel solicitors.

We act for both the insurer and their policyholders in compensation claims and in a defendant capacity, when necessary. We provide legal support on insurance policy wording, claims handling and breach of contract claims. We also deal with recoveries of insurers’ outlays.

For matters such as public liability, we have an experienced team of solicitors providing a round-the-clock service to clients who need instant action. Our specialist solicitors also provide advice on legal expenses insurance.

Our travel and insurance team has been established for over 20 years and is listed by Chambers Guide to the UK Legal Profession as one of the top law firms in the travel sector. We have an international network of specialist lawyers and experts which we can call on, when the need arises.

Public liability advice

Our specialist solicitors defend liability claims made against individuals and insurers brought in both the United Kingdom and abroad, in relation to a wide range of matters, such as road traffic accidents, marine incidents, fires, assaults, and skiing and snowboarding liability. We deal with both large loss and small claims.

Decisive legal advice on liability issues is essential. Liability can include both civil liability and criminal procedures leading to civil claims.

Liability claims require prompt and efficient action, with proper investigation, combined with commercial advice. Our experienced team maintains a round-the-clock service to clients who need instant action, regardless of location or time zone. We are well equipped to provide answers in matters involving international law and procedures, and have an extensive network of agents, which we can call on at any time.

Subrogation and recoveries

We understand it is important for insurers to achieve prompt, economic recoveries.

Our subrogation and recoveries solicitors have helped travel insurers and assistance companies improve the recovery of insurers’ outlays, including repatriation costs, medical expenses and cancellation costs. Our lawyers provide effective, innovative ways to recover outlays. We aim to achieve the right commercial solution by avoiding costly court proceedings, wherever possible, using negotiation and mediation techniques to reduce costs and speed up timescales.

We also conduct investigations for insurers with regard to suspected fraud. Independent medical examinations can be arranged, where appropriate, and we represent insurers, where policyholders are pursuing breach of contract claims against them.

Legal expenses and advice

Our specialist solicitors provide advice on legal expenses insurance to insurers, underwriters, claims handlers and specialist providers of legal expenses insurance.

We deal with legal expense cover relating to:

  • Accidents and personal injury claims in the UK
  • Accidents which occur abroad
  • Sporting accidents
  • Consumer contract disputes
  • Professional negligence claims
  • Education law advice
  • Commercial motor vehicles in the UK and Europe

Our lawyers provide responsive, commercially practical advice in all cases. We provide helplines, where required, and advice as to the cover provided, taking into account policy wording, relevant law and the individual facts of the case. Where legal expenses cover is granted, we represent the policyholder and seek to resolve their claims successfully.

Our legal specialists provide advice in plain English, so policyholders can understand what they can claim for, how their claim will be handled and within what time frame. We also provide regular progress updates.

At the same time, our understanding of insurers’ interests is reflected in our high service levels and the detailed management information we provide.

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