How can we help you?

Under the definitions in the General Data Protection Regulations (GDPR). Trowers & Hamlins LLP is the Data Controller for information we process from you to engage with you. Should you decide to engage in one of our webinars, you will need to sign up to the zoom service, and for your use of their service, Zoom will be the data controller. You can find the zoom privacy information here at: You will also need to agree to their terms and conditions You should be aware that Zoom processes information in the US.

What we need

If you wish to register for one of our webinars, you will be asked to provide your contact information.

We may therefore collect and process the following data about you:

  • Information that you provide by filling in forms or providing information online to register an interest or to request further information;
  • If you contact us by telephone, email, web form or letter, information that forms a record of that correspondence and your contract details; and
  • Information you provide by responding to feedback requests, questionnaires and surveys.

How we use the information

We use the information which you provide to us to:

  • Facilitate the event and provide you with an acceptable service;
  • Provide you with information on other proposed developments, ideas and events;
  • To gather and analyse your views and feedback through surveys, events and webinars; and
  • To ensure that your visit to our site is safe and secure.

We may give your personal data to third parties where:

  • It is necessary for them to provide you with services on our behalf, including Zoom, as our webinar providers;
  • We sell or buy any business or asset, in which case we disclose your personal data to the prospective buyer or seller of such business or asset, in so far as it relates to them;
  • We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce agreements or contracts or to protect our rights, our property, or the safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention. 

Please note, outside the terms of this processing notice, we will not share your personal data with any other third party, or for the purposes of direct marketing.
If you decide to participate in one of our webinars, we may record the webinar and any contribution you make to it. If you would like your contribution to be anonymous, please can you state this if you are e-mailing in a question or query. For the recorded information, we remain the data controller and by making a contribution in a webinar you are giving us your consent to record that contribution and to use it for any purpose in relation to the subject of the webinar.
We will email you with the webinar details before the event you are registered for and will email you after the event with a recording of the webinar. Please note that we don't publish delegate lists for webinars.

Where we store your Personal Data

The data we collect is stored on information technology systems owned and run by or on behalf of Trowers & Hamlins LLP or on systems run by businesses processing it on our behalf, which are entirely held in the UK. All information you provide to us is stored on secure servers. 

The transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to our site; any transmission is at your own risk. Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment.

Purpose and lawful basis for processing

The lawful basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.

What are your rights?

We rely on your consent to process the personal data you give us to facilitate the webinar. This means you have the right to withdraw your consent at any time. If you do that, we’ll update our records immediately to reflect your wishes. We will assume that you are giving consent for us to process your information, when you register for the webinar and, further that you consent to us using your contributions and/or referring to your name, unless you have informed us that any information which you contribute is to be anonymous.

Additional rights

You also have the right:

  • To access your information - this includes a description of the data being processed, the purposes of processing and any recipients to whom the data is disclosed, unless an exemption applies. To exercise this right, you must make a Subject Access Request to stating the information which you require. We may contact you to verify your identity or to clarify the precise information you require before processing your request. We will answer your request within one month.
  • To ask us to rectify information you think is inaccurate or to complete information you think is incomplete.
  • To have your personal data erased under certain conditions.
  • To ask us to restrict the processing of your information in certain circumstances.
  • To object to processing.

If you feel that a situation has arisen or may arise and you wish to learn more about these rights or to exercise those rights, please contact us on the address above.