Report: Delivering public sector services differently 


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There is no “one size fits all” approach for delivering public sector services and models adopted will differ depending on the organisations, the services in question and the individuals involved. 

In the summer of 2021 we surveyed local authorities, registered providers, NHS organisations and consultants to understand the current landscape for public sector service delivery. This is the outcome of that survey which takes an extensive look at the common ground between different public sector organisations and whether there are themes emerging in how public services are delivered and the lessons that could be applied going forward. 

The overall conclusion is that whilst some outsourcing to the private sector will always be appropriate, there is a real appetite for more in-house and shared delivery. Whilst the majority of organisations in our survey tend to share services with other organisations in the same sector, there is clearly an interest in wider public-public collaboration.

We hope that you find the findings and analysis in this report interesting and we are keen to continue the conversation to further explore how to encourage wider public sector collaboration and the barriers for doing so.  

Read the full report here.

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