On 4 December 2025, the Government published a call for evidence on housing disrepair claims and tenants experiences in seeking redress which is open until 12 February 2026. 

This joint initiative by the Ministry of Housing, Communities and Local Government (MHCLG) and the Ministry of Justice (MoJ) aims to gather insights from tenants, landlords, legal professionals, and claims management companies to inform potential reforms in this area.

The Solicitors Regulation Authority (SRA) is working closely with MHCLG and MoJ as part of their focus on high-volume consumer claims. The SRA has published a discussion paper outlining ideas to improve market operations and consumer protections. Feedback from those involved in these types of claims will be used to assist in potential reforms.

Housing disrepair claims have become a growing area of concern particularly, following the introduction of Awaab’s Law which places stricter obligations on landlords to address hazards in properties promptly.

For social housing providers, this is an opportunity to influence future policy and ensure that reforms strike the right balance between tenant protection and operational practicality.

Key Areas Under Review

The Government is asking for feedback on:

1. Tenant experiences in pursuing disrepair claims.
2. Effectiveness of the current process for resolving disputes.
3. Challenges and unclear aspects of the system.
4. Ideas for improvement to make the process fairer and more efficient.

Social landlords are encouraged to share their experiences, particularly around:

1. Managing claims brought by tenants or claims management companies.
2. The impact of high-volume claims on resources and service delivery.
3. Barriers to timely repairs and compliance with statutory obligations.

The deadline to respond is 12 February 2026. The call for evidence survey can be completed online and can be found here.

This call for evidence by the SRA demonstrates the significant impact that claim farm firms have had upon the sector and shows the SRA's dedication to ensuring fair practises across the sector.