Uncertainty leaves people confused. Change makes them worried. People look for simplicity and certainty, which doesn’t always lead to good decisions.
They might give up growth or a regular income for options that feel familiar, or more reassuring - like cash. They’ll even hand their future to someone who speaks to them in a way they understand, but who means only to steal from them. How can schemes change the way they communicate, so that in times of stress they’re the trusted source of information for their members?
Pensions and Lifetime Savings Association hosted a webinar on Wednesday 17th June 2020, with Rebecca McKay and Joe Craig from Quietroom.
Joe Craig from Quietroom will look at how schemes can change the way they communicate, so that in times of stress they become the trusted source of information for their members.
Please watch the full webinar below.