Trowers & Hamlins

Sign up

Home » News » Press Releases » Trowers & Hamlins completes biggest service…

Trowers & Hamlins completes biggest service partnership in the history of local government on behalf

Trowers & Hamlins completes biggest service partnership in the history of local government on behalf of London Borough of Barnet

Trowers & Hamlins, acting on behalf of the London Borough of Barnet, has completed the biggest service partnership in the history of local government, the One Barnet change programme.  The initiative comprises two pioneering, multi-million pound contracts which will see the Council achieve significant cost savings and efficiencies and deliver an improved, seamlessly joined-up service to residents.

The public-private service partnership has been achieved through:

  • A ten-year, £130 million joint venture for Barnet's Development and Regulatory Services with Capita Symonds Limited ("DRS"); and
  • A ten-year, £350 million contract for New Support and Customer Services Organisation between Barnet and Capita Business Services ("NSCSO").

DRS will deliver high-quality services to residents including planning and regeneration, cemetery and crematoria, land charges, air quality, environmental health, highway network management, trading standards and licensing, transport, and strategic planning services. 

NSCSO will improve customer and support services to residents in Barnet whilst securing long-term savings.  The contract includes estates, finance and payroll, human resources, IT infrastructure and support, corporate procurement, revenues and benefits administration, and customer and support services. 

Helen Randall, Head of Public Sector Commercial, commented:  "We are delighted to see these two ground-breaking contracts move ahead and to have been a part of this cutting-edge project.  These new contracts establish a successful new service delivery model, which is no small feat given the current economic and demographic challenges.  The DRS and NSCSO contracts will help ensure the council can continue to provide the highest quality services for the community, while at the same time improving efficiency and securing investment into front-line services."

The Trowers & Hamlins team was led by Helen Randall and comprised Amardeep Gill, Lucy Doran, Richie Alder, Martin McFall, Mike Mousdale, Pamela Holt, Louis Sebastian, Helena Innes-Watson, Shiraz Masood, and Adam Page. 

The DRS and NSCSO contracts were recently challenged in court and subject to judicial review in R (Nash) v London Borough of Barnet.  On 2 August 2013, the Court of Appeal found in favour of the council, enabling the contracts to move ahead.