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Trowers & Hamlins advise  Swindon Borough Council on strategic partnership

Trowers & Hamlins advise Swindon Borough Council on strategic partnership

Advising the Council on its £200 million Aspire incremental strategic partnership.

Advising the Council on its £200 million Aspire incremental strategic partnership. The Aspire programme will see the Council set up a strategic partnership with a private sector partner for the provision of a number of its non-core services including revenues and benefits, IT and building management. The Aspire project will also provide the Council with a range of new infrastructure including a 24 hour contact centre and a one-stop shop where residents will be able to access Council services. The Council hopes that the programme, in which new ICT systems will play a key role, will allow it to achieve a step change in the way it provides services to local people by reengineering its business processes to make them more customer orientated.