Trowers & Hamlins

Register / Log in

Home » Our website » Legal notice

Legal notice

Legal notice

About us

Trowers & Hamlins is the trading name of an international legal practice comprising Trowers & Hamlins LLP and its affiliated undertakings. Trowers & Hamlins has offices in London, Birmingham, Exeter, Manchester, Abu Dhabi, Bahrain, Dubai, Oman and a non-trading representative office in Malaysia.

Trowers & Hamlins LLP is a limited liability partnership registered in England and Wales with registered number OC 337852 whose registered office is at 3 Bunhill Row, London, EC1Y 8YZ, VAT registration number GB 440 6550 69. Trowers & Hamlins LLP is authorised and regulated in the UK by the Solicitors Regulation Authority (SRA) and is registered as a recognised body with SRA number 494314. In the other jurisdictions in which we have offices, we are subject to the regulatory rules of the jurisdiction in question. Our lawyers are subject to regulation according to the rules of each regulatory body with whom they are admitted to practise. The SRA Code of Conduct 2011 can be accessed from the SRA website at: http://www.sra.org.uk

Trowers & Hamlins LLP conducts business in our offices in London, Birmingham, Exeter, Manchester, Abu Dhabi and Dubai. The partnership of Trowers & Hamlins practises through our offices in Bahrain and Oman. In Malaysia, Trowers & Hamlins International Limited has a non-trading representative office approved by the Malaysia Investment Development Authority. Trowers & Hamlins LLP has an association in Jordan with Abdul Karim Al-Fauri.

The UK business of the general partnership of Trowers & Hamlins was transferred to Trowers & Hamlins LLP on 1 October 2008 and the Abu Dhabi and Dubai businesses of the general partnership of Trowers & Hamlins transferred to Trowers & Hamlins LLP in early 2009. Some of the pages of this website and documents available on them were created before conversion to LLP status, but nothing in them is to be taken to mean that Trowers & Hamlins LLP or Trowers & Hamlins LLC are general partnerships or have unlimited liability.

We/us

On this website and in any other context, the words Trowers & Hamlins, we, us or our refer to Trowers & Hamlins LLP and any of its affiliates, unless the context requires otherwise and affiliate means any corporate entity, partnership, firm or other undertaking (other than the LLP) which incorporates the name "Trowers & Hamlins" or is otherwise owned or controlled by us (whether in whole or in part).

Partners

On this website and in any other context, the word "partner" is used by us to refer to a member of Trowers & Hamlins LLP or an employee or consultant with equivalent standing and qualifications or an individual with equivalent status in one of Trowers & Hamlins LLP's affiliated undertakings. A list of the members of Trowers & Hamlins LLP together with those non-members who are designated as partners is open to inspection at the registered office.

FCA regulation of insurance

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority, so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at http://www.fca.org.uk/register/.

Complaints

We aim to provide the best service possible for all of our clients. However, if you have any queries or concerns regarding any aspect of our work for you or our bill, we have a procedure in place which details how we handle complaints. You may request a copy of this at any time from any partner or solicitor. If you do have any queries or concerns, you should raise these in the first instance with the person handling your work or the supervising partner. They will be keen to resolve your concerns as soon as possible. If your complaint cannot be dealt with by either of them, then it will be referred to the Head of the relevant Department and your Client Partner. If at any stage you are not satisfied with their response, please contact our Complaints Partner, Sara Bailey, who can be contacted at 3 Bunhill Row, London, EC1Y 8YZ (Telephone number: 020 7423 8000) or by email at sbailey@trowers.com. If you are still not satisfied you may be entitled to ask the Legal Ombudsman to consider the complaint. If you have a complaint about our bill, you may also be able to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman service is available to individuals and very small businesses, charities, clubs and trusts. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint and within six years from when the problem ocurred or three years from when you should reasonably have known there was cause for complaint (if the problem ocurred before 6 October 2010 or was more than six years ago). There are some restrictions on these time limits and for further information on whether you are entitled to have a complaint considered by the Legal Ombudsman, or on any other aspect of its service, you should contact the Legal Ombudsman (Helpline number: 0300 555 0333) or refer to their website at: www.legalombudsman.org.uk. If you prefer to write to the Legal Ombudsman, the address is PO Box 6806, Wolverhampton WV1 9WJ or email enquiries@legalombudsman.org.uk.

Professional indemnity insurance

We hold professional indemnity insurance provided by QBE Insurance (Europe) Limited, who can be contacted at Plantation Place, 30 Fenchurch Street, London EC3M 3BD. The territorial coverage of our professional indemnity insurance is worldwide.

Client money

Where we hold money on your behalf we shall, unless otherwise agreed in writing, account to you at the end of the matter for interest earned on such money in accordance with the SRA Accounts Rules 2011 unless the amount of interest involved is less than £20.  If you do not wish to receive interest please inform your client partner that you wish to waive your right to interest.  We regularly review our interest rates to ensure they are fair and reasonable.  For details of the current interest rates payable or to discuss any aspect of our interest policy, please speak in the first instance with your client partner, the person handling your work or the supervising partner on your matter.

Consumer contracts: cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a "consumer" and our agreement to act for you on any new matter is an "off-premises contract" within the meaning of the Regulations, you may withdraw your instructions to us on that matter up to 14 days after the day on which we enter into a contract with you, without giving any reason.  You must inform us of your decision to cancel by a clear statement either on the cancellation form (available here) or in writing by letter, fax or email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired, even if we don't receive it until after the end of the period.

Disclaimer

Nothing on this site constitutes legal advice or gives rise to a solicitor/client relationship. Specialist legal advice should be taken in relation to specific circumstances.

The contents of this site are for general information purposes only. Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission.

We shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of, or inability to use, this site or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Some of the material on this site may have been prepared some time ago. Please contact us if you need a comprehensive and up-to-date statement of the relevant law.

Copyright

The copyright in all material on this site is vested in Trowers & Hamlins. You may not copy any part of this site or do any other act in relation to any part of this site which is prohibited by copyright other than the following:

  • you may print any page or download it to a local hard disk for your personal use only
  • in material issued to third parties, you may quote from this site so long as you give due accreditation.
  • you may provide a link (but not a framed link) to this site from any other business information or business service web site, but not (save with our prior written agreement) in any way which gives the impression that we are associated with or have approved such other site. Apart from this you may not reproduce or store any part of this site on any other web site without our prior consent.

The above consents do not authorise you to incorporate any part of this site in any commercial document or in any material sold or otherwise made available for profit without our prior consent.

Privacy

What do you do with personal information?

Your personal information is only collected when voluntarily submitted by you. We may use the information we collect to provide you with news and other information which you may have requested. Occasionally we may notify you about important changes to the site and new information or services which we think you may find valuable. If you do not wish to receive this information, please send an e-mail to enquiries@trowers.com.

What about "cookies"?

A "cookie" is a small file stored on your computer by a Web site that assigns a numerical user ID and stores certain information about your online browsing. We use cookies to help us recognise you as a prior user of this site and to personalise your browsing. We do not store any personal information about you using cookies technology.

Will you disclose the information you collect to outside parties?
Any personal information received from you will be retained by us and will not be sold, transferred or otherwise disclosed to any third party, unless such disclosure is required by law or other court order.

We may provide aggregate statistics about our users and traffic patterns and related site information to reputable third-parties, but these statistics will include no personally identifying information.

To find out more about our use of cookies please read our cookies policy.

Access to personal information

In accordance with the Data Protection Act 1998, you are entitled to request a copy of the information we hold about you. We may charge a fee for complying with this request.

If you become aware that the personal information we hold about you is inaccurate, you may request that we amend it. Any requests should be made in writing to us (see Offices for our contact details).

Changes to this statement

We reserve the right to change this statement at any time by posting revisions on the site. This privacy policy is not intended to, and does not, create any contractual or other legal rights.

Other terms of use

Whilst we endeavour to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

By accessing any part of this site, you shall be deemed to have accepted these terms in full.

These terms shall be governed by and construed in accordance with English Law.